Strengthen Your Organization’s Behavior Observation Process by Delivering Quality Feedback

Wednesday • Carson 4 • 1:30 PM


Rick Sanders
Technical Consultant
Liberty Mutual

Tim Ankenbruck
Technical Consultant
Liberty Mutual

Track: Managing BBS

The delivery of quality feedback can build trust and relationships with employees and help shape an organization’s safety climate. To get the most out of your observation process, your observers need to deliver feedback that enhances and supports your safety climate. This session addresses a 3-step process that observers can utilize to ensure quality feedback. We will review 10 feedback skills that should be incorporated into feedback discussions and share tools to quantify the most important aspect of your observation process – feedback quality.