T.H.AN.K.S. a lot for the Feedback!

Wednesday • Crystal 1 • 1:30 PM

Tim Ludwig, Ph.D.

Track: BBS - Advanced
One BACB® Type II CE is available for this session.

Talking is one of the strongest tools we have to change behavior. Feedback on safe and at-risk behavior are integral parts of supervisory and behavioral safety processes. But too often the delivery of feedback is too general and lacks the precise behavioral mechanisms to make an impact. The best practices for feedback from behavioral science can be conveniently put into a pneumonic with the acronym T.H.A.N.K.S. In this session we will learn the T.H.A.N.K.S. steps and understand why they are important.

Tim Ludwig earned his Ph.D. at Virginia Tech researching the benefits of employee-driven behavioral safety programs under E. Scott Geller continuing his post-doctoral work in industrial engineering studying applications of W. Edwards Deming to quality and safety improvement. His popular website Safety-Doc.com is a content-rich resource of safety culture stories, blogs, research, videos, and services. Dr. Ludwig was cited in Industrial Safety and Hygiene News (ISHN) “Power 101” Leaders in the Safety and Health World. Dr. Ludwig serves on the Cambridge Center for Behavioral Studies’ Behavioral Safety Accreditation Commission that reviews best-in-industry safety practices and offers independent, objective feedback on safety programs.

Dr. Ludwig is a Distinguished Graduate Professor at Appalachian State University where he teaches in the nationally recognized Industrial/Organizational Psychology and Human Resources Management Masters program. Dr. Ludwig's teaching has been recognized with the North Carolina University Board of Governors’ Excellence award and has been inducted into the University's Academy of Outstanding Teachers. Dr. Ludwig served as editor of the Journal of Organizational Behavior Management and is the past President of the Organizational Behavior Management Network.

Dr. Ludwig is the author of dozens of scholarly research that empirically document the successes of methods to improve safety and quality in industry through behavior-based solutions. His books include Intervening to Improve the Safety of Occupational Driving which reviewed 10 years of behavior-based safety in the product delivery industry, Behavioral Systems: Understanding Complexity in Organizations which presented contributions from 15 top scholars and practitioners in the field of Behavior Systems Analysis, and Sources of Behavioral Variance in Process Safety: Analysis and Intervention which seeks to translate research in behavioral science to efficacious applications for Process Safety Management. His newest book Dysfunctional Practices that Kill your Safety Culture (and What to Do about it) draws on his experience working internationally with safety programs seeing the good, the bad, and the ugly.

He has over 25 years of experience in research and practice in behavioral safety where he integrates empirical findings into his safety consulting. Within his consulting practice Dr. Ludwig has helped assess, design, and implement safety and quality improvement programs in: Oil and Gas (Schlumberger, Husky Energy, Marathon Petroleum Company), Transportation (Union Pacific), Mining (Newmont, Alpha Natural Resources, DRA of South Africa), Manufacturing (Newell Rubbermaid, Corning, TRW Automotive, Nucor Steel, Fairbanks Morse Engine, Andersen Windows, Kimberly Clarke, Timbar, FMC Corp., Albany International, Eastman Chemicals, CertainTeed, Boyles Furniture) Construction (Costain, USI, S&ME, DRA), Utilities (Arizona Public Service Company, Tennessee Valley Authority, Connectiv Energy), Food Distribution (SuperValu, National Grocers of Canada, MDI, Domino’s Pizza,), and Government (NASA, US Navy-Naval Sea Systems Command, US Navy-Space Warfare, US Department of Energy, US Department of the Interior). He also has provided his expertise in Behavior Systems Analysis, Strategic Planning, and Quality Improvement to numerous private and government organizations.