Validating the Process - The Role of BBS Coaches

Thursday • 2:30 PM - 3:30 PM • Location: Ryman Studio H

Corey Hopkins
Senior Safety Consultant

I will lay out the importance of BBS Coaches and how the work they do helps to validate the BBS process. In our Conversation Based Safety Process, we rely on "Coaches" to review observations and give feedback to observers. They are also responsible for ensuring that observation quality is maintained, and that the data is being analyzed and shared with observers. The coach also monitors goals to ensure that they are being met and celebrated.

Learning Outcomes:

  1. Understand that there needs to be leaders (Coaches) for any BBS process that will continually monitor the process. Coaches ensure that data is analyzed, barriers are addressed, trends are communicated, etc.
  2. The time spent observing, having conversations, and inputting them into a data management system should be validated. Attendees will understand why it's critical that observers receive feedback on the observations they complete.
  3. How coaches prevent pencil whipping and poor-quality observations. I will show attendees our Adaptive BBS tool and how it allows coaches to rate the quality of observations, analyze data in a simple format, and run reports that help validate their BBS process. Observers need to understand that the time they spend in the process is well spent.

Corey Hopkins was born and raised in Sanborn, Iowa. He attended Luther College in Decorah, Iowa, where he graduated in 1992 with a BA in Business Management and a minor in Psychology. He has wide array of work experiences, ranging from sales and support of automated liquid fertilizer equipment to supervising a crew at a soybean processing plant.

It was in 1999 that a twist of fate brought Corey into the Safety and Compliance arena. The Compliance Coordinator from AGP in Sheldon, Iowa transferred to another location, leaving a vacancy. Since the day he was tabbed as the Compliance Coordinator, safety has been a passion for Corey. He left AGP in 2004 and has held safety positions at a hamburger production facility in Nebraska (Carneco Foods L.L.C.), a manufacturing facility in Emmetsburg, Iowa (Skyjack Equipment, Inc.), a multi-location agricultural company (Ag Partners, L.L.C), and most recently, a Senior Risk Services Representative for CWG Insurance.

During his 20+ years of safety experience, Corey has gained valuable experience in hazard recognition, risk assessment, incident investigation (including root cause analysis), and behavioral safety. Corey’s strong belief in the effectiveness of proactive safety cultures has shaped his career and allowed him to improve the cultures of all the companies he has worked with through the years.

While working as the Safety Director at Ag Partners, L.L.C, Corey gained valuable experience in utilizing RCI/DEKRA’s web-based Safety Management System. He has been a speaker at many safety conferences through the years on many different safety topics, including past BSN conferences. His passion is evident to anyone attending one of his speaking sessions.